Our ‘Ask the Expert’ initiative offers you the chance to enter into discussion with a leading expert on your topic of interest related to ECP and its clinical applications.
All appointments offered through this initiative are private, one-to-one sessions in which you can connect with your chosen expert through a secure weblink. The service is fully funded by the Therakos Institute.
Unsere Initiative „Fragen Sie den Experten“ bietet Ihnen die Möglichkeit, mit einer führenden Expertin/einem führenden Experten über Ihr Interessengebiet der ECP und die klinischen Einsatzmöglichkeiten zu sprechen
Alle im Rahmen dieser Initiative angebotenen Gesprächstermine sind persönliche Gespräche, bei denen Sie sich mit Ihrer ausgewählten Expertin/Ihrem ausgewählten Experten über eine sichere Internetverbindung unterhalten können. Dieser Service wird vollständig vom Therakos Institut finanziert.
La nostra iniziativa “Chiedi all’esperto” offre la possibilità di dialogare con un esperto autorevole su un argomento di interesse legato alla ECP e alle sue applicazioni cliniche.
Tutti gli appuntamenti offerti attraverso questa iniziativa sono sessioni individuali riservate: il collegamento con l’esperto desiderato avviene tramite un link web sicuro. Il servizio è interamente finanziato dal Therakos Institute.
Nuestra iniciativa “Pregunte al experto” le ofrece la oportunidad de ponerse en contacto con un destacado experto en su tema de interés relacionado con la FEC y sus aplicaciones clínicas.
Todas las citas que se ofrecen a través de esta iniciativa son sesiones privadas e individuales en las que se puede contactar con el experto elegido a través de un enlace web seguro. El servicio está financiado por el Therakos Institute.
Customer Support
Support from the moment you become a customer
Focused on solutions for you with the patient’s needs in mind. We provide technical and clinical support from the moment you become a customer.
What does this mean for you?
A direct and personalised line of communication with a Dedicated Customer Service Specialist ensures a prompt response to customer needs
A dedicated team of multi-lingual Customer Service Representatives
Supporting you throughout the journey
With our dedicated ONE team and range of training solutions the frontline user will feel confident delivering ECP Immunomodulation to patients. Our support to you includes:
On-site initial training for nurses, ECP specialists, physicians and other HCPs
Periodic on-site training to maintain confidence in delivering immunomodulation
Constant on-site procedural support, including bespoke training for treating special patient populations
Multilingual hotline offering rapid support and troubleshooting services from the same experts who visit you on-site
We listen to customer feedback to ensure that our fully integrated ECP systems are evolving to meet customer needs
Access for operators of all experience levels to a range of product, training, and educational materials
Maintenance & Technical Support as and when you need it
Our dedicated team of service engineers and support staff have unique experience on the THERAKOS System and can help you get the most out of your system. As well as system installation, maintenance and upgrade support, the team will perform scheduled and preventative maintenance, as well as on-site repair when needed.*
*Usually within 24 hours for critical repairs Mon–Fri, and as agreed for non-critical repairs.
ECP, extracorporeal photopheresis; GMT, Greenwich Mean Time.
Our multi-lingual Customer Service Team are available as follows:
- Customer Service Team from 9am to 6pm, Monday to Friday (GMT+1)
- Technical and Clinical Service Team from 8am to 5pm, Monday to Friday (GMT+1)
For enquiries relating to instrument support, training, maintenance, and installation, please contact the hotline at:
International toll-free: 00800 84372567 (Accessible from most countries in Europe and The Middle East)
Support in English:
-
0808 238 6011 (Toll-Free within the UK)
-
+44 208 338 0479
-
(For enquiries only)
Unterstützung auf Deutsch:
-
0800 181 1715 (Gebührenfreie Telefonnummer von Deutschland aus)
-
+49 61 097 009 318
-
(Nur für Informationsanfragen)
Support en français:
-
(Pour demande seulement)
Supporto in italiano:
-
800 149 844 (Numero verde gratuito dall’Italia)
-
(Solo per richiesta di informazioni)
Asistencia en español:
-
(Solo para consultas)
For enquiries relating to product orders, deliveries or invoicing please contact us at:
For billing enquiries please contact CritCareTKS-accountsreceivableEU@mnk.com
Support in English:
-
0800 069 8136 (Toll-Free within the UK)
-
+44 208 338 0479
Unterstützung auf Deutsch:
-
0800 723 9486 (Gebührenfreie Telefonnummer von Deutschland aus)
-
+49 69 5060 6793 /
+49 69 5060 6794
Support en français:
-
080 508 2214
(Appel gratuit depuis la France) -
+33 18 020 6913
Supporto in italiano:
-
800 684 170 (Numero verde gratuito dall’Italia)
-
+39 06 9318 8019
Asistencia en español:
To report an adverse event please contact us at:
International freephone: 00800 84372567 (Available from most countries in Europe and Middle East and Africa)
Or contact us at ecphelp@therakos.com
Support in English:
-
Within the UK:
Unterstützung auf Deutsch:
-
Innerhalb Deutschland:
Support en français:
Supporto in italiano:
-
All’interno dell’Italia:
Asistencia en español:
-
Dentro de España:
For medical enquiries relating to Mallinckrodt products please contact us at medinfo@mnk.com
General Enquires
You can get in touch with us by using the form or calling us at:
Discover more
Customer Support
Support from the moment you become a customer
Focused on solutions for you with the patient’s needs in mind. We provide technical and clinical support from the moment you become a customer.
What does this mean for you?
A direct and personalised line of communication with a Dedicated Customer Service Specialist ensures a prompt response to customer needs
A dedicated team of multi-lingual Customer Service Representatives
Supporting you throughout the journey
With our dedicated ONE team and range of training solutions the frontline user will feel confident delivering ECP Immunomodulation to patients. Our support to you includes:
On-site initial training for nurses, ECP specialists, physicians and other HCPs
Periodic on-site training to maintain confidence in delivering immunomodulation
Constant on-site procedural support, including bespoke training for treating special patient populations
Multilingual hotline offering rapid support and troubleshooting services from the same experts who visit you on-site
We listen to customer feedback to ensure that our fully integrated ECP systems are evolving to meet customer needs
Access for operators of all experience levels to a range of product, training, and educational materials
Maintenance & Technical Support as and when you need it
Our dedicated team of service engineers and support staff have unique experience on the THERAKOS System and can help you get the most out of your system. As well as system installation, maintenance and upgrade support, the team will perform scheduled and preventative maintenance, as well as on-site repair when needed.*
*Usually within 24 hours for critical repairs Mon–Fri, and as agreed for non-critical repairs.
ECP, extracorporeal photopheresis; GMT, Greenwich Mean Time.
Our multi-lingual Customer Service Team are available as follows:
- Customer Service Team from 9am to 6pm, Monday to Friday (GMT+1)
- Technical and Clinical Service Team from 8am to 5pm, Monday to Friday (GMT+1)
For enquiries relating to instrument support, training, maintenance, and installation, please contact the hotline at:
International toll-free: 00800 84372567 (Accessible from most countries in Europe and The Middle East)
Support in English:
-
0808 238 6011 (Toll-Free within the UK)
-
+44 208 338 0479
-
(For enquiries only)
Unterstützung auf Deutsch:
-
0800 181 1715 (Gebührenfreie Telefonnummer von Deutschland aus)
-
+49 61 097 009 318
-
(Nur für Informationsanfragen)
Support en français:
-
(Pour demande seulement)
Supporto in italiano:
-
800 149 844 (Numero verde gratuito dall’Italia)
-
(Solo per richiesta di informazioni)
Asistencia en español:
-
(Solo para consultas)
For enquiries relating to product orders, deliveries or invoicing please contact us at:
For billing enquiries please contact CritCareTKS-accountsreceivableEU@mnk.com
Support in English:
-
0800 069 8136 (Toll-Free within the UK)
-
+44 208 338 0479
Unterstützung auf Deutsch:
-
0800 723 9486 (Gebührenfreie Telefonnummer von Deutschland aus)
-
+49 69 5060 6793 /
+49 69 5060 6794
Support en français:
-
080 508 2214
(Appel gratuit depuis la France) -
+33 18 020 6913
Supporto in italiano:
-
800 684 170 (Numero verde gratuito dall’Italia)
-
+39 06 9318 8019
Asistencia en español:
To report an adverse event please contact us at:
International freephone: 00800 84372567 (Available from most countries in Europe and Middle East and Africa)
Or contact us at ecphelp@therakos.com
Support in English:
-
Within the UK:
Unterstützung auf Deutsch:
-
Innerhalb Deutschland:
Support en français:
Supporto in italiano:
-
All’interno dell’Italia:
Asistencia en español:
-
Dentro de España:
For medical enquiries relating to Mallinckrodt products please contact us at medinfo@mnk.com
General Enquires
You can get in touch with us by using the form or calling us at:
Discover more
Upcoming Congresses
EBMT Educational course on infections and complications after stem cell transplantation and CAR-T cell therapy
Contact us headline
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On-site initial training for nurses, ECP specialists, physicians and other HCPs
Periodic on-site training to maintain confidence in delivering immunomodulation
Constant on-site procedural support, including bespoke training for treating special patient populations
Multilingual hotline offering rapid support and troubleshooting services from the same experts who visit you on-site
We listen to customer feedback to ensure that our fully integrated ECP systems are evolving to meet customer needs
Access for operators of all experience levels to a range of product, training, and educational materials
Prof Dr Hildegard Greinix
Prof Jan P Nicolay
Prof Dr med Markus J. Barten
Dr Anna Colpo
Dr James Griffin
Prof Peter Jaksch
Dr Wolfgang Mayer
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Dr Nicola Piccirillo
Prof Julia Scarisbrick
Prof Daniel Wolff
Prof Nina Worel
Prof Robert Zeiser
Request to book a session
To book an appointment, please make sure you are logged in
The information provided in this website should not be used as a substitute for medical advice from a healthcare professional.
Celebrating 30 years of Therakos ECP ImmunomodulationTM for GvHD patients
Developing leadership in healthcare
New management training course for Transplant Leaders
Mallinckrodt is proud to sponsor an exciting opportunity with SDA Bocconi School of Management in Milan, as part of our ongoing commitment to training and education.
For a brief introduction, watch the video below from Prof. Rosanna Tarricone.
Harness their
natural strength1,2
Consider ECP to modulate their
dysregulated immune system and support
them beyond just symptom control*3-6
*THERAKOS ECP Immunomodulation™ employs the patient's own immune cells to modulate disregulated immune function1-5,7-10.
The exact mechanism of action (MOA) of the photosensitising agent is unknown. Individual results may vary.
Harness their natural strength
Aproveche
su fuerza natural1,2
Considere la FEC para modular el sistema
inmunitario desregulado y ayudar a sus
pacientes más allá del simple control
de los síntomas*3-6
*THERAKOS ECP Immunomodulation™ emplea las células
inmunitarias del propio paciente para modular la función
inmunitaria desregulada1-5,7-10.
Se desconoce el mecanismo de acción (MdA) exacto del agente de fotosensibilización.
Los resultados individuales pueden variar.
Aprovechar su fuerza natural
Sfruttare la forza
naturale del paziente1,2
La ECP può essere considerata
per modulare il sistema immunitario
disregolato e per sostenere il paziente
a di là del puro controllo dei sintomi*3-7
** THERAKOS ECP Immunomodulation™ si serve delle cellule immunitarie del paziente stesso per modulare la funzione immunitaria disregolata1-5,7-10.Non si conosce l’esatto meccanismo d’azione dell’agente fotosensibilizzante. I risultati individuali possono variare.
Sfruttare la forza naturale del paziente
Nutzen Sie ihre
natürliche Stärke1,2
Ziehen Sie eine ECP in Betracht, um ihr entgleistes Immunsystem zu regulieren und sie über die reine Symptomkontrolle hinaus zu unterstützen*3-6
*Bei der THERAKOS ECP Immunomodulation™ werden die eigenen Immunzellen des Patienten aktiviert, um die entgleiste Immunfunktion zu regulieren1-5,7-10.
Der genaue Wirkmechanismus (MoA) der Photosensibilisierung ist unbekannt. Die Ergebnisse können individuell variieren.
Nutzen Sie ihre natürliche Stärke
Harness their
natural strength1,2
Consider ECP to modulate their
dysregulated immune system and support
them beyond just symptom control*3-6
*THERAKOS ECP Immunomodulation™ employs the patient's own immune cells to modulate disregulated immune function1-5,7-10.
The exact mechanism of action (MOA) of the photosensitising agent is unknown. Individual results may vary.
France
US
Canada
Australia