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Customer Support

Technical Clinical Support

Support from the moment you become a customer

Focused on solutions for you with the patient’s needs in mind. We provide technical and clinical support from the moment you become a customer.

What does this mean for you?

Mean 1

A direct and personalised line of communication with a Dedicated Customer Service Specialist ensures a prompt response to customer needs

Mean 2

A dedicated team of multi-lingual Customer Service Representatives

Supporting you throughout the journey

With our dedicated ONE team and range of training solutions the frontline user will feel confident delivering ECP Immunomodulation to patients. Our support to you includes:

On-site initial training for nurses, ECP specialists, physicians and other HCPs

Periodic on-site training to maintain confidence in delivering immunomodulation

Constant on-site procedural support, including bespoke training for treating special patient populations

Multilingual hotline offering rapid support and troubleshooting services from the same experts who visit you on-site

We listen to customer feedback to ensure that our fully integrated ECP systems are evolving to meet customer needs

Access for operators of all experience levels to a range of product, training, and educational materials

Maintenance & Technical Support as and when you need it

Our dedicated team of service engineers and support staff have unique experience on the THERAKOS System and can help you get the most out of your system. As well as system installation, maintenance and upgrade support, the team will perform scheduled and preventative maintenance, as well as on-site repair when needed.*


*Usually within 24 hours for critical repairs Mon–Fri, and as agreed for non-critical repairs.

ECP, extracorporeal photopheresis; GMT, Greenwich Mean Time.

Maintenance Technical Support

Our multi-lingual Customer Service Team are available as follows:

  • Customer Service Team from 9am to 6pm, Monday to Friday (GMT+1)
  • Technical and Clinical Service Team from 8am to 5pm, Monday to Friday (GMT+1)

For enquiries relating to instrument support, training, maintenance, and installation, please contact the hotline at:

International toll-free: 00800 84372567 (Accessible from most countries in Europe and The Middle East)

Support in English:
Support in English:
Unterstützung auf Deutsch:
Unterstützung auf Deutsch:
Support en français:
Support en français:
Supporto in italiano:
Supporto in italiano:
Asistencia en español:
Asistencia en español:

For enquiries relating to product orders, deliveries or invoicing please contact us at:

For billing enquiries please contact CritCareTKS-accountsreceivableEU@mnk.com

Support in English:
Support in English:
Unterstützung auf Deutsch:
Unterstützung auf Deutsch:
Support en français:
Support en français:
Supporto in italiano:
Supporto in italiano:
Asistencia en español:
Asistencia en español:

To report an adverse event please contact us at:

International freephone: 00800 84372567 (Available from most countries in Europe and Middle East and Africa)

Or contact us at ecphelp@therakos.com

Support in English:
Support in English:
Unterstützung auf Deutsch:
Unterstützung auf Deutsch:
Support en français:
Support en français:
Supporto in italiano:
Supporto in italiano:
Asistencia en español:
Asistencia en español:

For medical enquiries relating to Mallinckrodt products please contact us at medinfo@mnk.com

General Enquires

You can get in touch with us by using the form or calling us at:

  • +44 1784 614060

This request form is provided for your convenience to submit an enquiry directly to Therakos. This form is not intended to be used to report a product complaint, adverse event or to request immediate assistance with a patient treatment. No patient identifiable information should ever be included in this form.

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If you would like to learn more about how we collect and manage your data please refer to our privacy policy